FAQ

Q. How do I rent items from Castle and Park?

A. Please refer to our step by step guide by visiting the Rental Process page.

Q. Do you have a minimum order?

A. We do not have a minimum rental order if you are picking items up yourself. If you require delivery, rental orders must be $300 or greater.

Q. How long is the rental period?

A. The rental period for any of our pieces is one full day for the event itself. For and additional fee we may include a buffer of one day prior and one day after upon request.

Q. How does delivery work and what is the cost?

A. We specialize in the Barrie, Muskoka and Simcoe Country regions, but may be able to accommodate further distances depending on the order. Orders are delivered to a designated area of the venue determined prior to delivery and are picked up in the same location. Although we try to work with specific delivery and pick up times, please note that during busier seasons, time frames are more flexible to accommodate all orders going out on the same day. Delivery costs vary and depend on the order size, location, delivery/pick up times. As long as your rental order is greater than $300, we can add a delivery quote to your proposal.

Q. Can I arrange to pick up my order?

A. We can arrange for you to pick up and return rental orders if you have a suitable vehicle for transportation. Pick up and returns can be made anytime during our regular shop hours if an order has been fully processed. Please re pack all pieces as they were when picked up and return any transporting blankets, etc. to avoid any fees.

Q. How far in advance should I book my order?

A. As all of our pieces are one-of-a-kind, we recommend booking your order well in advance to ensure you are able to book the items you love. Our busiest season is May through September as well as December.

Q. Can I make an appointment to view the rental pieces in person?

A. We encourage you to use our online inventory, look books and gallery as tools to book items for your event. If after contacting us going over the details of your event and items you are interested in, you would like to view these items in our warehouse, we can schedule an appointment with you for a viewing. Please keep in mind that appointment availability may be limited due to our shop schedule, and the busiest rental seasons.

Q. Am I allowed to change my order after I have placed it?

A. By processing your order with a signed Rental Agreement and a 50% non-refundable deposit, you are holding specific items for your event date. You are welcome to switch out these items, but keep in mind not all pieces will be available for your date, and if you do this you may not be able to switch back. Orders can be added on to leading up to your event date depending on product availability.

Q. I had something particular in mind that I don’t see in your inventory. Do you source custom pieces?

A. We can take on searches to track down the perfect piece for your event providing it is realistic and we are given plenty of notice. If the item can be added to our inventory, we can rent it to you at a quoted cost, or else we will sell the item to you through our shop, Castle and Park.

Q. I accidentally broke a piece. What happens next?

A. In the event that a piece is broken beyond repair or missing, we charge a replacement fee which is typically 3-4 times the rental cost of the item, but varies depending on the piece. For items that are stained or need repairing, we will charge a cleaning or repairing fee. An invoice will be sent to you in advance, and payment can either be processed through your credit card on file or another form of payment.